Help Topics/FirstGiving Community/Q & A - Fundraisers and Donors

Answered

Mistaken overpayment of contribution

Gtashoff
asked this on June 06, 2011 11:34 am

I reported to you last Friday  that I inadvertantly turned my intended $25 donation to New York Writers 

Your rep;ly re same is unclear to me and $2,500 is still posted on my VIsa account but not processed. .

Please clarify.. This is urgent. Thank you.

Gene Tashoff  GTashoff@aol.com  914-736-0489
 

Comments

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Chris Harvey
Firstgiving
Ajax_loader_small Answer

Hi Gene,

Sorry if you were confused by our email exchange. The donation will be settled between our system and the card processor by end of day today or early tomorrow morning. I have been checking the donation status every hour so that can issue a refund ASAP. Upon issuing the refund for the donation you will see a credit on your credit card in 3-5 business days. You can re-make your donation in the correct amount whenever you please. I will email you right after I issue the refund so you know the status.

Please let us know if you have any further questions!

Sincerely,

Chris Harvey
FirstGiving HelpDesk
support@firstgiving.com

June 06, 2011 11:55 am.
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Leslie Taylor

I am having a similar problem, I inadvertantly did a donation thinking this was a Canadian branch, when I realized that it was not, I asked for the donation to be refunded so I could donate in Canada, Camille said she would do it no problem.and that I would see it in a few days on my credit card.  It is allmost a month now and no one will answer any of my emails. Be awarw

December 07, 2011 06:56 pm.
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Camille Barichello
Firstgiving

Hi Leslie,

We're still waiting for the refund to process through from your credit card company - not sure why it's taking longer than usual but we have put in the refund request from this end.

Camille

December 08, 2011 06:52 am.
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Katherine Scott

Yesterday when I registered and made my donation, it somehow got duplicated. Is there a way to remove/refund one of my personal donations?

Katherine

January 09, 2012 06:25 am.
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Camille Barichello
Firstgiving
Ajax_loader_small Answer

Hi Katherine,

I've put in a refund request for your duplicate donation - that should be processed back on to your card within 3 - 5 business days.

Have a good day!

Camille

January 09, 2012 06:30 am.
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Katherine Scott

Great, thank you very much Camille!

January 09, 2012 06:31 am.
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Jherb

Hi!

I put in one person's donation twice and I don't know how to fix it!

The person's name is Lauralisa Karageorge and she donated $15.00

 

Sincerely Lily Herb

January 30, 2012 12:38 pm.
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Camille Barichello
Firstgiving

Hi Lily,

I've removed the duplicate donation from Lauralisa Karageorge from your page.

Have a great day!

Camille

January 30, 2012 01:05 pm.
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